Returns & Exchanges

We want you to be fully fueled and satisfied with your purchase, which is why we offer a 30-day satisfaction guarantee on all our hydration and food products. If our products don't meet your performance needs, we'll make it right with a refund or exchange.

1

Check Eligibility

Ensure your return request is submitted within 30 days of the delivery date and that the product was purchased directly from Skratch Labs.

2

Contact Support

Email our customer service team with your order number and the specific reason for the return to receive a Return Authorization number.

3

Package Your Items

Securely pack the items in their original packaging or a sturdy box, clearly marking the Return Authorization number on the outside.

4

Ship and Track

Send your package using a trackable shipping method; once received at our warehouse, we will process your refund or ship your replacement within 5 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing